Objective, Scope and Applicability

unQ through Emkay Agro Foods Private Limited (“Company”, “we”, “our”, “us”) respects an individual’s privacy and is committed to protecting the same. This Privacy Policy (“Policy”) describes how we collect, use, disclose and transfer Personal Information (as defined below), through platforms controlled by the Company viz. www.unqlife.com (the “Platforms”) of the individuals who browse, or access the Platform or provide information on or through the Platform, or whose information the Company otherwise collects, receives or processes in connection with the offer and sale of its products (“Products”).

This Policy does not apply to Personal Information collected from you offline (unless otherwise specified), to Company’s websites that do not link to this Policy, to Customers of countries other than India or to third-party websites to which the Platform may link.

By accessing and/or using our Platform and providing the information as explained in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy. If you are not comfortable with any of the terms or policies described in this Policy, you may choose to discontinue usage of the Platform.

Further, you agree and consent to receive all communications related to our services on the mobile number provided by you, even if such number is registered under DND/NCPR list under the Telecom Commercial Communications Customer Preference Regulations, 2018 (“TRAI Regulations”).

Definition: “Personal Information” means any information that relates to you, which, either directly or indirectly, in combination with other information available or likely to be available with the Company, is capable of identifying you. Information freely available in the public domain or furnished under the Right to Information Act, 2005 is not considered Personal Information.

What We Collect

We may collect personal identifiable information when you:

  • Create an account with us
  • Communicate via phone, email, or chat
  • Participate in contests, promotions, surveys, or events
  • Provide names, shipping addresses, phone numbers, credit card information, IP addresses, product interest information, opinions, or preferences

We may also collect “Sensitive Information” like bank account or payment details to provide services on our site.

Additionally, we collect “Device Information” such as:

  • Cookies – data files stored on your device
  • Log files – IP address, browser type, ISP, referring/exit pages, date/time stamps
  • Web beacons/tags/pixels – track browsing activity

Personal Information We Collect

  • Name, email, postal addresses, phone number, country
  • Date of birth, language preference, location
  • Open data and public records
  • Shipping details for purchases
  • Product interest information, opinions, and preferences
  • Financial details such as bank account or card information
  • Technical data about your device, system, and software

Purpose for Collecting Personal Information

  • Verify identity
  • Fulfil orders and transactions
  • Communicate account or order updates
  • Respond to inquiries, reviews, or feedback
  • Run contests, promotions, or surveys
  • Conduct marketing and performance research
  • Send offers and promotional communication
  • Analyse trends and shopping preferences
  • Prevent fraud or illegal activities
  • Comply with legal obligations

With Whom We Share the Personal and Sensitive Information

  • Our affiliates
  • Service providers (e.g., delivery partners)
  • Other third parties with your consent

We do not sell your Personal or Sensitive Information to third parties. In case of business mergers or acquisitions, data may be transferred to the new entity.

How We Retain Sensitive Personal Data

We retain your Personal and Sensitive Information as long as required for business purposes or as permitted by law. Appropriate safeguards are maintained to prevent unauthorized access, loss, or misuse.

Third Party Analytics

We use third-party analytics services like Google Analytics and Google AdSense to understand platform usage, compile reports, and run targeted ads.

  • Remarketing with Google AdSense
  • Google Display Network Impression Reporting
  • Demographics and Interests Reporting
  • DoubleClick Platform Integration

Opt-Out

You can opt out of receiving promotional or marketing communications by contacting us at mail@unqlife.com.

Withdrawal of Consent

You can withdraw your consent to collect, use, or disclose your Personal Information at any time by writing to mail@unqlife.com.

Security

We use physical, technical, and organizational measures to protect your Personal Information:

  • Physical: locked cabinets, restricted office access, surveillance
  • Technical: passwords, encryption, firewalls
  • Organizational: confidentiality agreements, access controls, training

Your data is stored in secured networks and encrypted via SSL technology.

Privacy Concerns

If you have any concerns or complaints regarding your Personal Information, please contact us at +91 995 3001 888.